Terms and Conditions

  1. Acceptance of Terms:  By accessing or purchasing from SUPERSELF®, you agree to be bound by these Terms and Conditions.
  2. Product Information: Our dolls are handmade, one-of-a-kind creations made with recycled materials to give them a new life. They are custom-made creations and designs based on custom orders. Dolls are based on pre-existing toys, and we are not affiliated with the producer brands such as Mattel. Due to the handmade nature of our products, slight variations may occur. All products and accessories are original designs produced by the SUPERSELF Team in Germany.                                                                                                                                                                                                                          We attempt to describe and display the items offered on the Website as accurately as possible; however, we do not warrant that the descriptions or other content are accurate, complete, reliable, current or error-free. Unless you are provided with information to the contrary from us and subject to Product Warranties and our Guarantee stated below, all Product sales are final.
  3. Ordering and Payment: Orders can be placed through our website or by contacting us directly. Payment is accepted via our online store. Your order is confirmed upon receipt of full payment.
    1. Orders for One-of-a-Kind Dolls: Orders for one-of-a-kind dolls can be cancelled before confirmation that production has started. After this confirmation, no further changes can be made to the order, and the order cannot be cancelled, exchanged, or refunded due to all items being handmade.
    2. Orders for Accessories: Orders for accessories can be cancelled before shipment confirmation.
  4. Changes to existing orders: If SUPERSELF agrees to modify a Product purchase transaction, SUPERSELF may revise prices, delivery dates, and warranties. All product delivery dates are estimates and not guaranteed. Revisions of delivery dates are standard. 
  5. Shipping and Delivery: We ship worldwide. You must pay for Product shipping costs to your designated locations within the ordering process prior to shipment of such Products. Accepted orders will be processed and Products will be shipped to valid physical addresses within the countries accepted by the Website and that we may legally ship to. Exact shipping dates are unknown at the time you place the order and may exceed 30 days after your order is accepted. SUPERSELF will notify you if any order is estimated to take longer than 90 days to ship from the time the order is placed by you and accepted by SUPERSELF. In such circumstances, SUPERSELF will include in the notice your options as it relates to the order for Products that take longer than 90 days to ship. Products may be shipped by SUPERSELF or direct from one of our independent contractors. All claims of shortages or damages suffered in transit must be submitted directly to SUPERSELF within the Limited Warranty period stated below. SUPERSELF reserves the right to make partial shipments. SUPERSELF is not bound to deliver any Products for which you have not provided shipping instructions, which include a valid email and phone number where you may be reached. Products may only be returned with the prior written consent of SUPERSELF through our RMA process stated below.
  6. Pricing: Prices are listed in our online store. Prices are subject to change without notice. Prices offered on the Website are quoted in Euros. Such prices do not include sales taxes where applicable. You are responsible for any sales, use, excise, value-added, or similar sales taxes, customs duties, and brokerage fees that may apply to your order, which will be added to your total invoice price during the checkout process. If the amount you pay for an item is incorrect, regardless of whether it is an error in a price posted on this Website or otherwise communicated to you, then we reserve the right, at our sole discretion, to cancel your order, notify you through the contact information you provided during the order process, and refund to you the amount that you paid, regardless of how the error occurred.
  7. Returns and Exchanges: We accept returns for damaged items within fourteen (14) days of delivery. Items must be returned in their original condition. Depending on the product's damage, we will repair or replace it. 
  8. To initiate a return, please email info@superself-shop.com requesting return instructions within 14 days of delivery.
  9. Intellectual Property: All intellectual property rights, including but not limited to copyrights, trademarks, and designs, related to our dolls and website belong to SUPERSELF®.
  10. Limitation of Liability: To the fullest extent permitted by law, SUPERSELF shall not be liable for any damages or losses arising from purchasing or using our dolls. In no event will SUPERSELF’s Total cumulative liability exceed the price paid by you for the product purchased by you. 
  11. Dispute Resolution: Any disputes arising from these Terms and Conditions shall be resolved through email at info@superself-shop.com. If you believe that you have been charged for any Product(s) you have not purchased on the Website, you must notify SUPERSELF in writing within thirty (30) days of any such charge; failure to so notify SUPERSELF shall result in the waiver by you of any claim relating to such disputed charge; and charges shall be calculated solely based on records maintained by SUPERSELF.