What is SUPERSELF?
SUPERSELF is your go-to destination for customized dolls and accessories. We specialise in bringing One-of-a-Kind Dolls (OOAK) to life. These dolls are intended to reflect your SUPERSELF.
A version of you through the eyes of your inner child, whether it is a superhero or heroine or a Famous singer who has a double life and, after every concert, saves the world.
Whether you're looking for a special gift or a one-of-a-kind collectible, at SUPERSEFL, we want to reflect your unique personality and style.
Where is SUPERSELF from?
SUPERSELF is a registered brand from Berlin. All our products are handcrafted and made in Berlin, Germany.
How does it work?
Your Journey starts by selecting your desired SUPERSELF Package. You can see what is included in every package in our Store or review the Package comparison page.
After placing your order, you'll receive a form to personalize your doll. Here, you can select all the options and upgrades from your chosen package. Don't hesitate to share your wishes and include a reference photo for your dream creation. We'll do our best to fulfil your requests, but please note that customizations may vary based on your package and what's possible.
Once your order is ready to be shipped, we will send a confirmation with the tracking number.
How many packages are there?
There are three SUPERSELF Packages, You can check our Package Comparison Page for a more comprehensive overview:
Basic Package. Your SUPERSELF Foundation
Customisation possibilities:
- Doll Body:
- 3 skin tones
- 3 body types
- 4 Hair colors
- 3 hair lengths
- Personalized SUPERSELF outfit
- three styles
- two colour combinations
- Standard doll stand
- Certificate of SUPERSELF
- Production Time: 4-6 weeks
- Additional Options:
- Upgrade customizations (subject to availability)
- Personalized gifts
Deluxe Package. Elevating Your SUPERSELF
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Customisation possibilities:
- You can choose from:
- 5 skin tones
- 3 body types
- 8 Hair colors
- 5 Hair lengths
- Personalized SUPERSELF outfit
- 4 styles
- Up to three colour combinations
- 1 Accessory of Choice
- 1x Printed Poster featuring your SUPERSELF Character, including Customizable QR-code.
- Standard doll stand
- Certificate of SUPERSELF
- Production Time: 3-4 weeks
- Additional Options:
- Upgrade customizations (subject to availability)
- Personalized gifts
- You can choose from:
Ultimate Package. The Pinnacle of Your SUPERSELF
Customisation possibilities:
- You can choose from:
- 8 skin tones
- 3 body types
- 6 Hair lengths
- 12 Hair colors
- Exclusive customisation:
- Fantasy Items (Wings, ears, claws)
- Personalized SUPERSELF outfit
- 6 styles
- Up to four colour combinations
- Up outfit with up to 4 pieces of Clothing
- 3 Accessories of Choice (e.g. Katana, microphone, purse)
- Original Story featuring your SUPERSELF Character. Printed Version.
- 1x Printed Poster featuring your SUPERSELF Character, including Customizable QR-code.
- Customised Doll Stand with SUPERSELF Characters Name on it.
- Certificate of SUPERSELF featuring your SUPERSELF Character.
- Customized Deluxed Packaging
- 3x Photos featuring your SUPERSELF Doll (10x15cm).
- Premium Shipping included.
- Production Time: 2-3 weeks
- Additional Options:
- Personalized gifts
How do I customize my SUPERSELF character?
After placing your order, we will send out a form for you to fill out. There you can select all your features and character customisation options. You can even let us know your vision and add a reference photo.
What should I expect with slight variations in handmade dolls?
Due to the handmade nature of our products, there may be slight differences between your doll and the reference photos. This adds to the uniqueness and charm of each creation!
How can I place an order?
You can place your order for a custom doll or accessories conveniently through our website or by contacting us directly.
What payment methods do you accept?
We accept secure online payments through our online store.
When is my order confirmed?
You will receive an order confirmation via email. Your order will be confirmed once we receive full payment.
Order confirmation is NOT the same as Confirmation that Production has started
Can I cancel or change my order after confirmation?
- For one-of-a-kind dolls, changes and cancellations are not possible after production starts. These dolls are handmade specifically for your order.
- Accessory orders can be cancelled before shipment confirmation.
What happens if I need to modify an existing order?
We may be able to accommodate changes to your order with adjustments to price, delivery dates, or warranties. Please contact us directly to discuss potential modifications.
How long does it take to receive my Superself?
This depends on the package you have purchased.
The production time calculation is an estimated time. It is considered after you have filled out your customisation form and we have informed you that production has started. From then on, it can take 2 to 6 weeks, depending on your package.
After production has been completed and we have worked our magic, we will ship the product. The carrier will calculate the additional time depending on your location and shipping method.
Do you ship internationally?
Yes, we ship our dolls and accessories worldwide!
For orders outside of EU, please be aware you are responsible for import taxes and any custom fee that might arise from your order.
How much does shipping cost?
Shipping costs are calculated during checkout and depend on your location.
What happens if my order is damaged during shipping?
We take pride in careful packaging. However, if your item arrives damaged, please contact us within 14 days of delivery for repair or replacement.
Can I return my doll?
We accept returns for damaged items within 14 days of delivery. The item must be returned in its original condition.
To return a damaged item, please email info@superself-shop.com within 14 days of delivery to request return instructions.
Are your dolls affiliated with any major toy brands?
No, we are not affiliated with any toy brand. All our dolls and accessories are original designs created by the SUPERSELF Team in Germany.
Where can I learn more about SUPERSELF's intellectual property rights?
You can find more details about our copyrights, trademarks, and designs under the "Intellectual Property" section of our Terms and Conditions.
What if I have a question or concern not addressed here?
We are happy to help! Please feel free to contact us through email at info@superself-shop.com for any inquiries.